Dental Front Desk Coordinator — Elevate Patient Experience

North American Dental Group; Downers Grove (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive Benefits

Career Growth

Dynamic Environment

Job summary

North American Dental Group’s Grove Dental Associates in Downers Grove, IL is seeking a Front Desk Coordinator to be the welcoming face and voice of the practice. This full-time role requires professional multitasking to keep the office running smoothly and efficiently.

You will handle financial tasks, scheduling, insurance verification, and patient communications while explaining dental procedures and policies with empathy. Strong customer service and dental software familiarity are preferred.

Qualifications

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Skills

Customer service

Phone skills

Insurance verification

Dental software

Microsoft Office

Communication

Multitasking

Education

High School Diploma

Tools

Dental software

Microsoft Office

Job description

North American Dental Group’s Grove Dental Associates in Downers Grove, IL is seeking a Front Desk Coordinator to be the welcoming face and voice of the practice. This full-time role requires professional multitasking to keep the office running smoothly and efficiently.

You will handle financial tasks, scheduling, insurance verification, and patient communications while explaining dental procedures and policies with empathy. Strong customer service and dental software familiarity are preferred.