Dental Front Desk Concierge

East Town Dental; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

East Town Dental in Charlotte, NC is seeking a friendly Front Desk Coordinator to welcome patients and keep the front desk running smoothly. You will handle calls, schedule appointments, verify benefits, collect balances, and maintain accurate records.

This role requires a warm, professional phone manner, strong communication, and the ability to manage a busy front desk while ensuring every patient feels welcome.

Qualifications

• Previous dental front desk experience preferred.
• Familiarity with dental insurance, scheduling, and practice management software.
• Warm, professional phone manner and strong communication skills.

Responsibilities

• Welcome patients and create a positive experience from arrival to checkout.
• Answer calls, respond to inquiries, and turn new patient calls into scheduled appointments.
• Manage the schedule, confirm appointments, and proactively fill openings.
• Verify insurance eligibility and benefits before appointments.
• Collect payments and explain estimated patient balances clearly.
• Keep patient records and paperwork accurate and up to date.
• Follow up with patients who need to schedule treatment or overdue visits.
• Work closely with our clinical team to keep everyone informed and the day organized.

Skills

Front desk exp

Insurance familiarity

Phone etiquette

Patient service

Tools

Practice management software

Job description

East Town Dental in Charlotte, NC is seeking a friendly Front Desk Coordinator to welcome patients and keep the front desk running smoothly. You will handle calls, schedule appointments, verify benefits, collect balances, and maintain accurate records.

This role requires a warm, professional phone manner, strong communication, and the ability to manage a busy front desk while ensuring every patient feels welcome.