Front Desk coordinator

East Town Dental; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

East Town Dental in Charlotte, NC is seeking a friendly Front Desk Coordinator to welcome patients and keep the front desk running smoothly. You will handle calls, schedule appointments, verify benefits, collect balances, and maintain accurate records.

This role requires a warm, professional phone manner, strong communication, and the ability to manage a busy front desk while ensuring every patient feels welcome.

Qualifications

• Previous dental front desk experience preferred.
• Familiarity with dental insurance, scheduling, and practice management software.
• Warm, professional phone manner and strong communication skills.

Responsibilities

• Welcome patients and create a positive experience from arrival to checkout.
• Answer calls, respond to inquiries, and turn new patient calls into scheduled appointments.
• Manage the schedule, confirm appointments, and proactively fill openings.
• Verify insurance eligibility and benefits before appointments.
• Collect payments and explain estimated patient balances clearly.
• Keep patient records and paperwork accurate and up to date.
• Follow up with patients who need to schedule treatment or overdue visits.
• Work closely with our clinical team to keep everyone informed and the day organized.

Skills

Front desk exp

Insurance familiarity

Phone etiquette

Patient service

Tools

Practice management software

Job description

Dental Front Desk Coordinator - East Town Dental | Charlotte, NC

Be the welcoming face of our practice—and the organized person who keeps the day running smoothly.

East Town Dental is looking for a friendly, dependable, and proactive Front Desk Coordinator who takes pride in providing excellent patient service. We want someone who communicates confidently, pays attention to details, and follows through.

What you'll do:

• Welcome patients and create a positive experience from arrival to checkout.
• Answer calls, respond to inquiries, and turn new patient calls into scheduled appointments.
• Manage the schedule, confirm appointments, and proactively fill openings.
• Verify insurance eligibility and benefits before appointments.
• Collect payments and explain estimated patient balances clearly.
• Keep patient records and paperwork accurate and up to date.
• Follow up with patients who need to schedule treatment or overdue visits.
• Work closely with our clinical team to keep everyone informed and the day organized.

Who we're looking for:

• Previous dental front desk experience strongly preferred.
• Familiarity with dental insurance, scheduling, and practice management software.
• A warm, professional phone manner and strong communication skills.
• Someone who can handle a busy front desk while making each patient feel welcomed.
• A reliable teammate who takes initiative and ownership of their work.

Why East Town Dental?

Join a modern dental practice where your contribution matters. This is an opportunity to build relationships with patients, work closely with a supportive team, and help shape an excellent patient experience.

Compensation based on experience and qualifications.