Dental Front Desk Coordinator - Welcoming & Scheduling

Urban Family Dental; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Urban Family Dental in Charlotte, NC is seeking an experienced Dental Front Desk Coordinator who is personable, organized, and confident managing a busy front office. You are the first voice patients hear and the first person they meet, welcoming them while owning the schedule, communicating clearly, and handling payments and insurance verification to keep the day running smoothly.

Responsibilities include check-in/check-out, appointment confirmations, insurance eligibility checks, patient

Qualifications

• Previous dental front desk experience strongly preferred; ideally at least two years.
• Working knowledge of dental insurance, PPO benefits, and common dental terminology.
• Experience using dental practice management software.

Responsibilities

• Welcome patients and manage check-in and checkout efficiently.
• Answer calls professionally and help new patients schedule their first visit.
• Maintain a productive schedule by confirming appointments, filling cancellations, and following up on missed visits.
• Verify dental insurance eligibility, benefits, and coverage before appointments.
• Explain estimated patient portions, collect payments, and maintain accurate financial records.
• Coordinate with the clinical team to keep patient visits running smoothly.
• Follow up on unscheduled treatment and overdue hygiene appointments.
• Keep patient information, forms, and documentation accurate and current.

Skills

Dental front desk experience

Phone skills

Organization

Customer service

Tools

Dental practice management software

Job description

Urban Family Dental in Charlotte, NC is seeking an experienced Dental Front Desk Coordinator who is personable, organized, and confident managing a busy front office. You are the first voice patients hear and the first person they meet, welcoming them while owning the schedule, communicating clearly, and handling payments and insurance verification to keep the day running smoothly.

Responsibilities include check-in/check-out, appointment confirmations, insurance eligibility checks, patient