Dental Front Desk & Business Support Specialist

Heartland Dental LLC; Stafford (VA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

PTO (paid time off)

Job summary

Heartland Dental LLC is seeking a Business Assistant to join Embrey Mill Dental Care, supporting front office operations and patient services. You will greet patients, manage phones and emails, schedule appointments, and assist with insurance claims and payments.

The role emphasizes teamwork, learning, and patient-first care in a busy dental office. Ideal candidates bring experience in fast-paced customer service, strong communication, and organization.

Qualifications

• Experience in fast-paced, customer-centric setting.
• Excellent communication and organizational skills.
• Protected health information and HIPAA awareness.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, and emails.
• Utilize Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims.
• Post insurance and patient payments; process accounts receivable.
• Discuss treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Excellent communication

Organizational skills

Customer-centric

Fast-paced environment

Tools

Dentrix

Job description

Heartland Dental LLC is seeking a Business Assistant to join Embrey Mill Dental Care, supporting front office operations and patient services. You will greet patients, manage phones and emails, schedule appointments, and assist with insurance claims and payments.

The role emphasizes teamwork, learning, and patient-first care in a busy dental office. Ideal candidates bring experience in fast-paced customer service, strong communication, and organization.