Dental Front Desk & Business Assistant - Growth & Benefits

Heartland Dental; Walker (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental services for you and dependents

Life and disability insurance

401(K) retirement plan

Paid holidays and vacation

Continuing education

Job summary

Heartland Dental, Walker Dental Care’s office, seeks a Dental Receptionist/Business Assistant to support front office operations in Walker, MI. You will greet patients, handle phones and emails, and manage scheduling using Dentrix while coordinating with providers to ensure smooth patient flow.

The role emphasizes HIPAA compliance, accuracy with insurance processing, and a collaborative team environment that values learning and patient-first care.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to PHI requires HIPAA training and data safeguards.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, and emails.
• Use Dentrix for scheduling and records.
• Schedule/confirm appointments for multiple providers.
• File insurance claims and follow up on benefits.
• Post payments and review treatment plan fees with patients.
• Collaborate with providers to optimize office systems.

Skills

Customer service

Communication

Organizational skills

Tools

Dentrix

Job description

Heartland Dental, Walker Dental Care’s office, seeks a Dental Receptionist/Business Assistant to support front office operations in Walker, MI. You will greet patients, handle phones and emails, and manage scheduling using Dentrix while coordinating with providers to ensure smooth patient flow.

The role emphasizes HIPAA compliance, accuracy with insurance processing, and a collaborative team environment that values learning and patient-first care.