Dental Front Desk & Billing Specialist

Heartland Dental; Wendell (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

Paid time off (PTO)

Daily Pay

Job summary

Heartland Dental is seeking a Business Assistant at Dental Care of Wendell Falls to greet patients, manage front office duties, and support billing and scheduling using Dentrix. You’ll join a team focused on patient-first care and continuous learning, with growth opportunities in a fast-paced dental office.

The role emphasizes accurate insurance processing, accounts receivable and collaboration with providers to optimize office operations and Heartland systems adoption.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Skills

Customer service

Communication

Organization

Tools

Dentrix

Job description

Heartland Dental is seeking a Business Assistant at Dental Care of Wendell Falls to greet patients, manage front office duties, and support billing and scheduling using Dentrix. You’ll join a team focused on patient-first care and continuous learning, with growth opportunities in a fast-paced dental office.

The role emphasizes accurate insurance processing, accounts receivable and collaboration with providers to optimize office operations and Heartland systems adoption.