Dental Front Desk & Billing Specialist

Heartland Dental LLC; Bloomington (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Six paid holidays

PTO (paid time off)

Daily pay

Job summary

Heartland Dental LLC is seeking a Business Assistant in Bloomington, IL to support the front office and patient-facing operations in a busy dental office. You will greet patients, manage phones and emails, and use Dentrix for scheduling and records to ensure smooth daily workflows.

You will handle insurance claims, verify benefits, post payments, and assist with presenting treatment options while supporting the team with Heartland Dental systems and processes for optimal office performance.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection awareness.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answer phones, mail, email, and communications with patients and insurance providers.
• Use Dentrix for scheduling and records, and coordinate appointments for multiple providers.
• File insurance claims and follow up on outstanding claims; verify benefits and coverage.
• Post insurance and patient payments and manage accounts receivable.
• Explain treatment plan fees and payment options to patients.
• Collaborate with providers to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organization

Tools

Dentrix

Job description

Heartland Dental LLC is seeking a Business Assistant in Bloomington, IL to support the front office and patient-facing operations in a busy dental office. You will greet patients, manage phones and emails, and use Dentrix for scheduling and records to ensure smooth daily workflows.

You will handle insurance claims, verify benefits, post payments, and assist with presenting treatment options while supporting the team with Heartland Dental systems and processes for optimal office performance.