Dental Clinic Scheduler — Front Desk & Patient Access

Open Door Health Services, Inc.; Muncie (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Excellent benefits package

Competitive pay

Supportive team environment

PTO and vacation time

Learning and career growth

Job summary

Open Door Health Services, Inc. is seeking a full-time Dental Scheduler for our Dental Clinic in Muncie.

The role focuses on handling the dental phone queue, scheduling and confirming appointments, and maintaining accurate records while ensuring confidentiality under HIPAA. Responsibilities include coordinating with dentists, hygienists, and staff, providing courteous service, and supporting front desk operations during lower call volumes.

Qualifications

• High school diploma or GED required.
• Customer service, telephone, scheduling, or contact center experience required.
• Experience with Dentrix or similar scheduling software preferred.
• Knowledge of dental procedures, appointment types, and scheduling requirements preferred.
• Experience managing high-volume telephone queues and providing front desk support is a plus.

Responsibilities

• Answer and route incoming dental calls, return voicemails promptly, confirm appointments, and provide courteous, professional customer service.
• Maintain accurate patient demographics, insurance information, and scheduling details in the electronic dental record system while protecting confidentiality and HIPAA.
• Collaborate with dental providers, clinical staff, and administrative team members; communicate scheduling concerns and barriers to patient access to the Dental Practice Manager.
• Demonstrate compassion, patience, integrity, teamwork, and exceptional customer service while following established procedures, supporting front desk operations, and completing additional duties as assigned.

Skills

Customer service

Telephone etiquette

Scheduling

Front desk support

Communication skills

Education

High school diploma

Tools

Dentrix

Job description

Open Door Health Services, Inc. is seeking a full-time Dental Scheduler for our Dental Clinic in Muncie.

The role focuses on handling the dental phone queue, scheduling and confirming appointments, and maintaining accurate records while ensuring confidentiality under HIPAA. Responsibilities include coordinating with dentists, hygienists, and staff, providing courteous service, and supporting front desk operations during lower call volumes.