Dental Clinic Program Assistant: Scheduling & Front Desk

U M FDSP Associates PA; Baltimore (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

U.M. FDSP Associates, a nonprofit affiliated with the University of Maryland School of Dentistry, seeks a Program Assistant to support dental clinic operations. You will schedule and confirm appointments, interact with patients, residents, students, and staff, and ensure smooth front-desk operations.

The role emphasizes clerical accuracy, customer service, and collaboration within the clinic. Normal hours are Monday through Friday with comprehensive benefits offered.

Qualifications

• Knowledge of standard office procedures and ability to operate computers and office machines.
• Filing documents according to alphabetic and numeric sequences.
• Close attention to detail in routine clerical tasks.
• Ability to follow oral and written instructions.
• Maintain effective work relationships.

Responsibilities

• Handle front desk telephone coverage and message distribution.
• Provide excellent customer service to patients arriving for appointments.
• Schedule appointments and manage conflicts, including emergencies.
• Confirm next-day appointments with patients.
• Verify insurance or medical information is current.
• Obtain insurance pre-authorization when needed.
• Inform patients of charges and any balances before service.
• Request payments according to university policies.
• Answer inquiries about patient accounts.
• Process payments and reconcile daily receipts with ledgers.
• Assist with day-to-day payment transactions and deposits.

Skills

Office procedures

Computer skills

Attention to detail

Oral and written instructions

Interpersonal skills

Education

High school diploma or GED

Tools

Fax machine

Calculator

Telephone system

Job description

U.M. FDSP Associates, a nonprofit affiliated with the University of Maryland School of Dentistry, seeks a Program Assistant to support dental clinic operations. You will schedule and confirm appointments, interact with patients, residents, students, and staff, and ensure smooth front-desk operations.

The role emphasizes clerical accuracy, customer service, and collaboration within the clinic. Normal hours are Monday through Friday with comprehensive benefits offered.