Dental Clinic Programs & Front Desk Coordinator

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Time Off

Health Coverage

Retirement

Work Schedule

Job summary

UM FDSP Associates PA is a non-profit affiliate of the University of Maryland School of Dentistry. The organization provides staff for dental clinic operations to support faculty and students in delivering patient care.

The role involves clerical support, patient interactions, billing tasks, and coordination with residents and staff. Normal schedule is Monday through Friday with potential overtime and shift variations.

Qualifications

• High school diploma or GED required with 3+ years related experience.
• Ability to operate standard office equipment and follow procedures.

Responsibilities

• Answer front desk calls, take messages, and direct inquiries.
• Provide courteous patient service and escort guests as needed.
• Assist with student orientation tours and training tasks.
• Schedule appointments and manage conflicts, including emergencies.
• Verify insurance details and collect balances before service.
• Process claims and reconciling daily receipts with ledgers.
• Handle daily payment transactions and issue receipts.
• Send account communications and arrange payments or plans.
• Follow up with insurers on unpaid claims and file reconsiderations as needed.
• Maintain organization and support clinic operations under supervision.

Skills

Customer service

Telephone etiquette

Billing and payments

Office procedures

Data entry

Education

High school diploma or GED

Tools

Office equipment (fax, calculator, computers)

Job description

UM FDSP Associates PA is a non-profit affiliate of the University of Maryland School of Dentistry. The organization provides staff for dental clinic operations to support faculty and students in delivering patient care.

The role involves clerical support, patient interactions, billing tasks, and coordination with residents and staff. Normal schedule is Monday through Friday with potential overtime and shift variations.