Dental Clinic Front Desk & Scheduling Assistant

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Time Off

Health Coverage

Retirement

Work Schedule

Job summary

U.M. FDSP Associates is seeking a Program Assistant to support dental clinic operations. You will schedule and confirm appointments, greet patients, and coordinate with faculty, residents, students, and staff to ensure smooth clinic flow.

The role emphasizes strong customer service, accurate record-keeping, and adherence to University of Maryland Dental School policies. Normal hours are Monday through Friday, with a focus on patient care support.

Qualifications

• Knowledge of standard office procedures and ability to operate computers and office machines.
• Experience with scheduling and patient communication preferred.
• Ability to maintain accurate records and follow written instructions.

Responsibilities

• Provide front desk coverage and answer questions from callers.
• Greet patients and coordinate with faculty, students and staff.
• Schedule appointments, confirm next-day slots, and handle emergency bookings.
• Verify insurance information and post charges for services.
• Process payments and reconcile daily receipts.

Skills

Customer service

Appointment scheduling

Telephone handling

Office procedures

Data entry

Education

High school diploma or GED

Tools

AxiUM

Job description

U.M. FDSP Associates is seeking a Program Assistant to support dental clinic operations. You will schedule and confirm appointments, greet patients, and coordinate with faculty, residents, students, and staff to ensure smooth clinic flow.

The role emphasizes strong customer service, accurate record-keeping, and adherence to University of Maryland Dental School policies. Normal hours are Monday through Friday, with a focus on patient care support.