Dental Clinic Operations Coordinator

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 40,000 - 56,000; Full time

Job summary

U.M. FDSP Associates in Maryland is seeking a Program Assistant to provide multi-task clerical support for dental clinic operations.

You will schedule and confirm appointments and work directly with patients, residents, pre-doctoral students, and staff. The role emphasizes strong customer service, accurate data entry, and adherence to University policies while supporting daily front-desk activities in a teaching clinic setting.

Qualifications

• High school diploma or GED; 1 - 3 years related experience. Related education may be substituted for experience on a year for year basis.

Responsibilities

• Manages front desk telephone coverage and message distribution.
• Provides excellent patient service and notifies staff of arrivals.
• Schedules appointments and resolves conflicts.
• Confirms next-day appointments.
• Verifies contact information and insurance status.
• Obtains insurance pre-authorization when needed.
• Informs patients of charges and balances before service.
• Requests payment per university policies.
• Responds to patient account inquiries.
• Requests delinquent payments and assists with corrections.
• Handles day-to-day payment transactions and receipts.
• Reconciles daily receipts with ledger and deposits to night drop.

Skills

Office procedures

Computer skills

Filing

Attention to detail

Communication skills

Education

High school diploma or GED

Job description

U.M. FDSP Associates in Maryland is seeking a Program Assistant to provide multi-task clerical support for dental clinic operations.

You will schedule and confirm appointments and work directly with patients, residents, pre-doctoral students, and staff. The role emphasizes strong customer service, accurate data entry, and adherence to University policies while supporting daily front-desk activities in a teaching clinic setting.