Dental Clinic Operations Assistant

Kaizen Lab Inc.; Baltimore (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Time off

Health coverage

Retirement plan

Mon-Fri schedule

Job summary

U.M. FDSP Associates is seeking a Program Assistant to support dental clinic operations. The role involves front desk coverage, scheduling, and direct interaction with patients, residents, and staff to ensure smooth patient flow.

Responsibilities include confirming appointments, verifying insurance, collecting payments, and maintaining accurate records. The position emphasizes accuracy, customer service, and adherence to university policies in a fast-paced clinical environment.

Qualifications

• Knowledge of standard office procedures and computer use.
• Ability to follow oral and written instructions with attention to detail.
• Ability to maintain effective work relationships in a team.

Responsibilities

• Answer front desk calls, route messages and respond to inquiries.
• Provide excellent customer service to patients arriving for appointments.
• Schedule appointments and manage conflicts, including emergencies.
• Confirm next-day appointments with patients.
• Verify patient contact info and insurance/assistance status.
• Obtain insurance pre-authorization as needed.
• Inform patients of charges and balances due before service.
• Request payments per university policies and procedures.
• Respond to questions about patient accounts.
• Process day-to-day payments and reconcile receipts.
• Help with daily ledger and deposits as required.
• Perform other clerical duties as delegated.

Skills

Phone handling

Customer service

Appointment scheduling

Insurance verification

Cash handling

Daily reconciliation

Education

High school diploma or GED

Job description

U.M. FDSP Associates is seeking a Program Assistant to support dental clinic operations. The role involves front desk coverage, scheduling, and direct interaction with patients, residents, and staff to ensure smooth patient flow.

Responsibilities include confirming appointments, verifying insurance, collecting payments, and maintaining accurate records. The position emphasizes accuracy, customer service, and adherence to university policies in a fast-paced clinical environment.