Dental Clinic Program Assistant I - Front Desk & Scheduling

U M FDSP Associates PA; Baltimore (MD); On-site; USD 34,000 - 48,000; Full time

Job summary

U.M. FDSP Associates seeks a Program Assistant to provide multi-task clerical support for dental clinic operations and to schedule and confirm appointments. The role interacts with patients, residents, pre-doctoral students, and staff to ensure smooth clinic flow.

The position requires a high school diploma (GED acceptable) and 1–3 years of related experience, with strong customer service, time management, and computer skills. Normal hours are Monday–Friday in a clinical office setting.

Qualifications

• Knowledge of standard office procedures and ability to operate computers and office equipment.
• Ability to maintain attention to detail in routine clerical tasks.
• Strong communication and interpersonal skills for assisting patients and staff.

Responsibilities

• Front desk telephone coverage and message distribution.
• Provide excellent patient service and notify faculty of arrivals.
• Schedule and adjust appointments, including emergencies and conflicts.
• Confirm next-day appointments and verify patient contact and insurance information.
• Assist with patient billing inquiries and basic payment processing.
• Reconcile daily receipts and handle routine office transactions.

Skills

Customer service

Scheduling appointments

Front desk operations

Telephone handling

Computer literacy

Education

High school diploma or GED

Job description

U.M. FDSP Associates seeks a Program Assistant to provide multi-task clerical support for dental clinic operations and to schedule and confirm appointments. The role interacts with patients, residents, pre-doctoral students, and staff to ensure smooth clinic flow.

The position requires a high school diploma (GED acceptable) and 1–3 years of related experience, with strong customer service, time management, and computer skills. Normal hours are Monday–Friday in a clinical office setting.