Front Desk Receptionist – Dental Clinic

Kaizen Lab Inc.; Birmingham (AL); On-site; USD 30,000 - 38,000; Full time

Job summary

Kaizen Lab Inc. is seeking a Front Desk Receptionist to welcome patients, schedule appointments, verify insurance, and manage patient flow within a dental clinic.

The ideal candidate will be organized, detailed, and dedicated to providing excellent patient care, with bilingual Spanish/English being a plus and comfort with dental software and EMR systems.

Qualifications

• High school diploma or equivalent is required.
• 1 year of dental clinic experience preferred.
• 1 year of Dentrix experience preferred.

Responsibilities

• Greet and check in patients and visitors, issuing appropriate identification when required.
• Maintain smooth patient flow in the waiting area.
• Schedule, confirm, and manage appointments for dental and other clinic services.
• Answer and direct incoming calls, take accurate messages, and respond to inquiries.
• Verify insurance coverage prior to appointments or walk-in visits.
• Collect and post co-pays, patient charges, and other payments into the Practice Management System.
• Maintain accurate patient sign-in logs and balance daily receipts.
• Prepare and distribute correspondence, memos, reports, mail, and messages.
• Provide administrative support to front desk and clinical staff to ensure quality patient care.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma or equivalent

Dental clinic experience (1 year)

Dentrix experience (1 year)

Tools

Dentrix

EMR systems

Job description

We are seeking a professional and customer-focused Front Desk Receptionist to join our dental clinic. This role is responsible for greeting and assisting patients, scheduling appointments, verifying insurance, and managing patient flow. The ideal candidate will be organized, detail-oriented, and committed to delivering excellent patient care.

Essential Duties & Responsibilities

• Greet and check in patients and visitors, issuing appropriate identification when required.
• Maintain smooth patient flow in the waiting area.
• Schedule, confirm, and manage appointments for dental and other clinic services.
• Answer and direct incoming calls, take accurate messages, and respond to inquiries.
• Verify insurance coverage prior to appointments or walk-in visits.
• Collect and post co-pays, patient charges, and other payments into the Practice Management System.
• Maintain accurate patient sign-in logs and balance daily receipts.
• Prepare and distribute correspondence, memos, reports, mail, and messages.
• Provide administrative support to front desk and clinical staff to ensure quality patient care.
• Perform other related duties as assigned.

Qualifications

• Bilingual in Spanish and English is a plus!
• Strong customer service, communication, and organizational skills.
• Ability to work effectively in a fast-paced clinical environment.
• Basic computer proficiency; familiarity with electronic medical/dental record systems preferred.

Education & Experience

• High school diploma or equivalent (required).
• 1 year of dental clinic experience (preferred).
• 1 year of Dentrix experience (preferred).

Job Type

• Full-time