Dental Care Concierge & Scheduler

Axiom Dentistry; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

PTO & Holidays

Competitive pay

Job summary

Axiom Dentistry in Raleigh, NC is seeking a Patient Care Coordinator to ensure patients receive comprehensive care using state-of-the-art equipment and clear explanations of treatment needs.

The role focuses on welcoming patients, managing appointments, handling payments and insurance, and coordinating pre-appointment preparation and records. Strong communication and dental insurance knowledge are essential.

Qualifications

• Strong phone and scheduling skills.
• Two years of dental experience is preferred.
• Dental Insurance knowledge is required.
• Bilingual, preferred.

Responsibilities

• Serve as the first point of contact for patients, welcoming them warmly and addressing their needs professionally and empathetically.
• Answer phone calls, triage issues, and handle patient requests, concerns, and complaints in a friendly and efficient manner.
• Discuss treatment plans, insurance coverage, and patient balances clearly with patients.
• Schedule appointments and manage the daily schedule to optimize efficiency and capacity.
• Ensure all hygiene patients are scheduled for follow-up appointments at the end of their visit.
• Work on continuing care and overdue treatment lists, contacting patients promptly once preauthorization is received from insurance.
• Determine patient co-pays, deductibles, and other expenses prior to appointments and document them accurately.
• Accept and record payments made at the time of service, via mail, and over the telephone.
• Present payment options to patients with third-party services and make necessary arrangements according to practice protocols.
• Ensure all necessary radiographs, lab cases, paperwork, and other information are updated and complete prior to patient appointments.
• Verify that medical clearances are received if needed before appointments.
• Ensure all insurance is verified prior to appointments.
• Send requested records to patients and update patient files.
• Check in lab cases and document appointments with pertinent information.
• Perform any other duties as assigned.

Skills

Phone skills

Scheduling

Dental insurance knowledge

Bilingual (preferred)

Interpersonal communication

Job description

Axiom Dentistry in Raleigh, NC is seeking a Patient Care Coordinator to ensure patients receive comprehensive care using state-of-the-art equipment and clear explanations of treatment needs.

The role focuses on welcoming patients, managing appointments, handling payments and insurance, and coordinating pre-appointment preparation and records. Strong communication and dental insurance knowledge are essential.