Dental Call Center Pro - Patient Scheduling

Chapa-De Indian Health; Grass Valley (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO) and holidays

Retirement plan with employer match

Collaborative team environment

Job summary

Chapa-De Indian Health in Grass Valley, CA is seeking a Dental Call Center Representative to help patients access dental care by answering high-volume calls, scheduling appointments, and connecting patients with the appropriate care team. You will document interactions accurately and contribute to a compassionate patient experience.

The role requires a high school diploma or GED and at least 1 year of experience answering calls; dental terminology, Medi-Cal and private insurance knowledge are

Qualifications

• High school diploma, GED, or equivalent.
• At least 1 year of hands-on experience answering high-volume phone calls.
• Dental experience and knowledge of dental terminology, Medi-Cal, and private insurance eligibility are preferred.

Responsibilities

• Answer high-volume incoming calls and assist patients in a courteous and helpful manner.
• Schedule dental appointments and help manage cancellations, no-shows, and available appointments.
• Verify Medi-Cal, private insurance, Sliding Scale, and PRC eligibility and communicate relevant information to patients.
• Accurately document calls in the EHR and work closely with front office and clinical teams to address patient needs.

Education

High school diploma or equivalent

Job description

Chapa-De Indian Health in Grass Valley, CA is seeking a Dental Call Center Representative to help patients access dental care by answering high-volume calls, scheduling appointments, and connecting patients with the appropriate care team. You will document interactions accurately and contribute to a compassionate patient experience.

The role requires a high school diploma or GED and at least 1 year of experience answering calls; dental terminology, Medi-Cal and private insurance knowledge are