Dental Call Center Specialist - Patient Access & Scheduling

Chapa-De; Grass Valley (CA); On-site; USD 71,635,000 - 77,146,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

Chapa-De is seeking a Dental Call Center Representative in Grass Valley, CA to handle high-volume phone inquiries, schedule appointments, and assist patients with insurance verification and eligibility.

The role emphasizes accurate documentation in the EHR, coordination with front office and clinical teams, and a compassionate, patient-centered approach within a nonprofit dental care setting.

Qualifications

• High school diploma, GED, or equivalent.
• At least 1 year of hands-on experience answering high-volume phone calls.
• Dental experience and knowledge of dental terminology, Medi-Cal, and private insurance eligibility are preferred.

Responsibilities

• Answer high-volume incoming calls in a courteous and helpful manner.
• Schedule dental appointments and manage cancellations, no-shows, and available slots.
• Verify Medi-Cal, private insurance, Sliding Scale, and PRC eligibility and communicate relevant information to patients.
• Accurately document calls in the EHR and collaborate with front office and clinical teams.

Skills

Phone support

Customer service

Documentation

Education

High school diploma or GED

Tools

EHR systems

Job description

Chapa-De is seeking a Dental Call Center Representative in Grass Valley, CA to handle high-volume phone inquiries, schedule appointments, and assist patients with insurance verification and eligibility.

The role emphasizes accurate documentation in the EHR, coordination with front office and clinical teams, and a compassionate, patient-centered approach within a nonprofit dental care setting.