Dental AI SMB Customer Success Leader

Overjet; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Overjet is seeking a detail‑oriented Customer Success Manager to ensure success and growth for SMB customers using our dental AI platform. You will be the primary contact for private practice clients, focusing on maximizing customer value, reducing churn, and solving challenges as they arise.

Responsibilities include onboarding, building relationships, monitoring health, providing product expertise, and gathering feedback to influence product improvements across Support, Product, and Engineering

Qualifications

• Active dentistry practice in Egypt.
• 3+ years of professional work experience; B2B SaaS or dentistry background preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills.
• Interest in AI and dentistry.

Responsibilities

• Onboard new customers, guiding setup, training, and best practices for successful adoption.
• Build and maintain strong customer relationships, acting as primary contact to understand goals and usage.
• Proactively monitor customer health and engagement to improve retention and expansion.
• Provide product expertise and troubleshooting support with cross-functional teams.
• Gather customer feedback and advocate internally to influence product improvements.

Skills

Communication skills

Organizational skills

Interpersonal skills

B2B SaaS experience

Education

Dentistry professional (active practitioner)

Job description

Overjet is seeking a detail‑oriented Customer Success Manager to ensure success and growth for SMB customers using our dental AI platform. You will be the primary contact for private practice clients, focusing on maximizing customer value, reducing churn, and solving challenges as they arise.

Responsibilities include onboarding, building relationships, monitoring health, providing product expertise, and gathering feedback to influence product improvements across Support, Product, and Engineering