SMB Customer Success Manager- Egypt Based

Overjet; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Overjet is seeking a detail‑oriented Customer Success Manager to ensure success and growth for SMB customers using our dental AI platform. You will be the primary contact for private practice clients, focusing on maximizing customer value, reducing churn, and solving challenges as they arise.

Responsibilities include onboarding, building relationships, monitoring health, providing product expertise, and gathering feedback to influence product improvements across Support, Product, and Engineering

Qualifications

• Active dentistry practice in Egypt.
• 3+ years of professional work experience; B2B SaaS or dentistry background preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills.
• Interest in AI and dentistry.

Responsibilities

• Onboard new customers, guiding setup, training, and best practices for successful adoption.
• Build and maintain strong customer relationships, acting as primary contact to understand goals and usage.
• Proactively monitor customer health and engagement to improve retention and expansion.
• Provide product expertise and troubleshooting support with cross-functional teams.
• Gather customer feedback and advocate internally to influence product improvements.

Skills

Communication skills

Organizational skills

Interpersonal skills

B2B SaaS experience

Education

Dentistry professional (active practitioner)

Job description

Lead the Future of Dentistry.

Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

We’re looking for a detail‑oriented Customer Success Manager who will be responsible for ensuring the success and growth of our SMB customers using Overjet’s software platform. This person will be integral to the success of our private practice clients, with a focus on maximizing customer value, reducing churn, and solving complex challenges as they arise.

Responsibilities

• Onboard new customers, guiding them through setup, training, and best practices to ensure successful adoption of the platform.
• Build and maintain strong customer relationships, serving as the primary point of contact to understand goals, challenges, and usage patterns.
• Proactively monitor customer health and engagement, identifying risks and opportunities to improve retention and expansion.
• Provide product expertise and troubleshooting support, collaborating with support, product, and engineering teams to resolve issues efficiently.
• Gather customer feedback and advocate internally, helping influence product improvements and ensuring the customer voice is represented across the organization.

Qualifications

• Currently a practicing dentist in Egypt
• 3+ years of professional work experience. Experience in B2B SaaS owning a high volume book of business and / or in dentistry is preferred.
• Excellent communication and interpersonal skills
• Exceptional organizational skills
• Excitement to learn about artificial intelligence and dentistry
• Strong work ethic to achieve results in a high-growth startup environment

Please note that this role will be paid in USD.