Demand-Gen Customer Support Lead

Scaleforward; Westminster (CO); On-site; USD 80,000 - 112,000; Full time

Benefits offered by this job

Comprehensive benefits

Leadership development path

Job summary

ScaleForward in Westminster, CO seeks a Customer Support Specialist to own demand generation end-to-end, shaping the sales marketing outcome. You will set weekly cadence, support account executives with prospecting and follow-up, and build relationships in the Westminster market.

You will also stand up a Jira Service Management-driven scoring model the team believes in, manage social media calendars, and seed Westminster channels with engaging content.

Qualifications

• 3+ years operating in a similar Customer Support Specialist position.

Responsibilities

• Set the weekly cadence that keeps ScaleForward reps accountable.
• Support mid-level account executives with prospecting and follow-up strategy.
• Build and nurture relationships with prospects across Westminster, CO market.
• Stand up a Jira Service Management-driven scoring model the whole team believes.
• Hands-on ownership of social media calendars and community engagement.
• Seed Westminster social channels with content that earns replies.
• Carry the CO number and the relationships that make it real.
• Qualify hard, so the mid-level team only chases real money.

Skills

Customer focus

Interpersonal skills

Ownership mindset

Independent worker

Tools

Jira Service Management

Job description

ScaleForward in Westminster, CO seeks a Customer Support Specialist to own demand generation end-to-end, shaping the sales marketing outcome. You will set weekly cadence, support account executives with prospecting and follow-up, and build relationships in the Westminster market.

You will also stand up a Jira Service Management-driven scoring model the team believes in, manage social media calendars, and seed Westminster channels with engaging content.