Demand Field Service Technician

ABB Inc.; Cincinnati (OH); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Demand Field Service Technician, where you'll play a crucial role in delivering exceptional service to clients in the Process Automation Energy Industries division. This remote position offers the opportunity to work with cutting-edge technology while traveling to customer sites to diagnose and resolve technical issues. With a focus on operational improvements and customer satisfaction, you'll thrive in a dynamic team environment that values your contributions. If you're self-motivated and eager to make an impact, this is the perfect opportunity to advance your career.

Qualifications

• 2+ years of relevant experience in field service or technical roles.
• Knowledge of networking and cybersecurity is beneficial.

Responsibilities

• Execute service work according to ABB quality and safety guidelines.
• Deliver quality customer service and communicate effectively with clients.

Skills

Customer Service

Technical Diagnosis

Problem Analysis

Self-Motivation

Communication

Education

Associate's Degree

Military Technical Training

Tools

Microsoft Office

ABB Symphony Plus DCS

Job description

Demand Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Reporting Line

This position reports to the Service Operations Manager.

Role and Responsibilities

1. Execute service work according to work instructions, ABB quality, and safety guidelines.
2. Deliver quality customer service, plan, and execute service tasks based on customer orders and expectations.
3. Communicate effectively with customers regarding service timelines and expectations to ensure customer retention.
4. This role is based remotely and contributes to the Process Automation Energy Industries division.
5. Identify opportunities for operational improvements during on-site customer interactions.
6. Perform field service tasks, diagnose technical issues, and analyze problems through remote or on-site activities within certified service categories.
7. Prepare material lists and ensure availability and quality of all materials, parts, and equipment needed for service activities.
8. Act as a trainer for field service associates and customers when needed.

Team Dynamics

Join a dynamic, talented, high-performing team where you can thrive.

Qualifications

• Associate's Degree or comparable military technical training with at least 2 years of relevant experience; a combination of education and experience will also be considered.
• Knowledge of Microsoft Office, networking, cybersecurity, and ABB Symphony Plus Distributed Control System is a plus. Formal training will be provided.
• Self-motivated, self-directed, and willing to travel overnight up to 80%.
• Experience in process automation is preferred; understanding systems maintenance, configuration, and process control is advantageous.
• Fluent in English and possess a valid driver's license.
• Legal work authorization for employment in the US is required.

About Us

The Energy Industries Division supports sectors like hydrocarbons, chemicals, pharmaceuticals, power, and water. We focus on automating, digitalizing, and electrifying operations to support decarbonization and renewable energy initiatives, leveraging data, AI, and machine learning to improve efficiency and reduce costs and waste.

We value diversity and invite you to apply for your next career step at ABB. Visit www.abb.com to learn more about our solutions and impact globally. #MyABBStory

Equal Opportunity Employment

ABB is committed to equal employment opportunity and affirmative action, encouraging diversity in the workplace. All qualified applicants will receive consideration regardless of race, creed, color, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or veteran status.

For more rights information, visit the EEOC and DOL websites. Applicants may review the Affirmative Action Plan by contacting an ABB HR representative. Reasonable accommodations are available for applicants with disabilities. Contact details are provided above.