Field Service Technician - Level II (Fire Alarm)

ORR Corporation; Cincinnati (OH); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their elite team. In this remote role, you will receive extensive training on advanced fire alarm systems and suppression equipment. Your responsibilities will include performing inspections, troubleshooting, and providing exceptional customer service. This position offers a unique opportunity to work with a supportive team focused on safety and community betterment. If you are passionate about making a difference and enjoy a dynamic work environment, this role is perfect for you.

Benefits

401(K)

Health Insurance

Dental Insurance

Tuition Reimbursement

Training and Development

Qualifications

• 2+ years of experience servicing fire alarm systems.
• Experience reading blueprints and module-level troubleshooting.

Responsibilities

• Conduct inspections and testing on fire alarm systems.
• Respond to emergency service requests and perform repairs.
• Train customers on fire system functionality.

Skills

Troubleshooting

Customer Service

Time Management

Communication Skills

Critical Thinking

Education

High School Diploma

Associate Degree in Electronics

NICET Certification

Tools

Microsoft Office

Windows-based Software

Mobile Applications

Job description

FIELD SERVICE TECHNICIAN - LEVEL II (Fire Alarm)

JOB SUMMARY

As a Field Service Technician, you will work with some of the largest and most successful companies in the world and will receive top-notch training on industry-leading fire alarm systems and fire suppression equipment. This is your chance to join a company where you will be appreciated and will be a member of an elite team covering the Cincinnati area.

Our level 2 Techs perform inspections and testing on both fire alarm and clean-agent fire suppression systems and assist with installation.

This position is remote, working from home with reporting responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embodies the company mission to provide protection for people, property, and the environment.
• Contacts customers to schedule service appointments.
• Performs inspections and testing on fire alarm and fire suppression systems per OPS work instructions.
• Records inspection and test results in the company's electronic inspection program.
• Responds to emergency service requests and takes appropriate action.
• Performs troubleshooting, repairs, and replacements of system equipment.
• Oversees OPS personnel in coordinating service activities.
• Reviews inspection and test results with customers.
• Conducts training with customers on fire system functionality.
• Assists with installation and commissioning under supervision.
• Performs other duties as assigned.

MINIMUM EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent required.
• At least two years of experience servicing fire alarm and special hazard fire suppression systems required.
• Experience reading blueprints required.
• Module-level troubleshooting experience required.
• Associate degree in electronics or related field preferred.
• NICET certification in Fire Alarm / Special Hazard preferred.
• Experience with manufacturers such as Kidde, Fenwal, Notifier, Fike, FCI preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Microsoft Office and internet usage.
• Strong time management skills.
• Proficiency with Windows-based software and mobile applications on iPads.
• Excellent verbal and written communication skills.
• Organized and detail-oriented.
• Strong critical thinking and problem-solving skills.
• Self-directed and autonomous work capability.
• Customer service mindset demonstrated.

WORK ENVIRONMENT

• Remote position, with deployment from home to local sites for installs, service, or repairs.
• Company-provided vehicle, tools, technology, and equipment.
• Occasional on-call days and overtime for unscheduled service needs.
• Ability to lift up to 75 lbs. and crawl into tight or awkward spaces required.
• Up to 25% overnight travel may be required.

ABOUT ORR

Since 1948, the Orr family has employed a talented team committed to protecting people, property, and the environment. Today, ORR supports over 300 associates nationwide, upholding principles of safety, family, and integrity. Join our team and be part of a company with a rich history and a bright future. Learn more about our Field Service program HERE.

BENEFITS AND PERKS

• Work for a company that values its associates as its greatest asset.
• Make a difference in community health and environmental wellness.
• Join a growing, reputable company in our industry.
• Enjoy a fun, family-oriented, and entrepreneurial culture.
• Focus on work-life balance and making a significant impact.
• Be part of a caring team dedicated to community betterment.
• Receive excellent benefits including 401(K), health, life, dental, tuition reimbursement, and perks like training and development.

Equal Opportunity Employer/Vet/Disabled