Demand Field Service Technician

ABB Inc.; San Francisco (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Demand Field Service Technician, where you will play a vital role in ensuring the efficient operation of plant systems. This position offers the opportunity to work independently and collaboratively, providing essential services to clients in the Process Automation Energy Industries. With a strong focus on safety and quality, you will troubleshoot and maintain advanced control systems, ensuring optimal performance. If you are self-motivated and passionate about technology, this role is perfect for you to make a significant impact in a dynamic environment.

Qualifications

• 5+ years of relevant experience or equivalent education and military experience.
• Knowledge of ABB 800xA DCS and process automation preferred.

Responsibilities

• Provide site service for safe and efficient plant operation using ABB 800xA DCS.
• Troubleshoot hardware and software issues for optimal system performance.

Skills

Process Automation

Troubleshooting

Customer Focus

Communication

Problem-Solving

Education

Relevant Experience (5+ years)

Tools

ABB 800xA DCS

Microsoft

Networking

Cybersecurity

Job description

Demand Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Reporting Line

Regional Service Manager - Western US

Role and Responsibilities

In this role, you will be responsible for Demand Field Service in Process Automation Energy Industries Service. DCS Demand Field Service Technicians perform services following ABB standards, quality, and safety guidelines, working closely with customers and ABB teams as the technical point of contact to deliver quality service.

Based in San Francisco, CA, or Irvine, CA, you will work independently and as part of a team, depending on customer and contract needs. The work model is remote, contributing to the Process Automation Energy Industries division.

You will mainly be accountable for:

1. Providing site service to ensure safe and efficient plant operation using the ABB 800xA Distributed Control System.
2. Handling all periodic, routine, preventive maintenance, and shutdown support, with additional support from ABB Technical and Advanced Services as needed.
3. Troubleshooting low to medium complexity issues related to hardware and software of the distributed control system and managing technical support requests to optimize system performance.
4. Maintaining customer database by logging calls and support provided.

Qualifications

• Minimum 5 years of relevant experience or a combination of education, military experience, and accomplishments.
• Knowledge of Microsoft, networking, cybersecurity, and ABB 800xA DCS is a plus. Formal training and mentorship will be provided.
• Self-motivated, self-directed, and willing to travel overnight up to 80%.
• Experience in process automation, system maintenance, configuration, and process control is preferred.
• Strong commitment to excellence, communication, problem-solving, teamwork, customer focus, and professionalism.
• Fluent English, valid driver's license, and legal work authorization in the US required.

About Us

We value diversity and invite you to apply for your next career step with ABB. Visit www.abb.com to learn about our global impact. #MyABBStory

We are an Equal Employment Opportunity and Affirmative Action employer, welcoming applications regardless of race, creed, color, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family leave, or veteran status. For more rights information, visit the EEOC and DOL websites. Applicants may review our Affirmative Action Plan by contacting ABB HR. Reasonable accommodations are available for applicants with disabilities upon request.