Delivery Team Lead

Placements24; United States; Hybrid; USD 33,000 - 51,000; Full time

Job summary

WhatJobs Direct is seeking a dynamic Delivery Team Lead to oversee operations in Klerksdorp, North West. This hybrid role combines hands-on leadership of drivers with administrative and strategic planning conducted remotely or from the office.

You will guide the delivery team, optimize routes, ensure safety and on-time performance, and collaborate with management on process improvements to support reliable service across the region.

Responsibilities

• Lead, train, and mentor a team of delivery drivers, fostering a positive and productive work environment.
• Oversee daily dispatch operations, ensuring efficient route planning and timely deliveries throughout the Klerksdorp area and beyond.
• Monitor driver performance, providing regular feedback, conducting performance reviews, and implementing corrective actions when necessary.
• Ensure compliance with all traffic laws, safety regulations, and company policies by the delivery team.
• Manage driver schedules, including assigning routes, managing time-off requests, and ensuring adequate staffing levels.
• Conduct regular team meetings to communicate updates, address concerns, and reinforce best practices.
• Investigate and resolve customer complaints related to deliveries, ensuring timely and satisfactory resolutions.
• Analyze delivery data to identify areas for improvement in efficiency, cost reduction, and service quality.
• Collaborate with management on strategic planning for the delivery department, including resource allocation and process enhancements.
• Perform administrative tasks, including reporting, record-keeping, and managing delivery documentation, some of which may be handled remotely.

Job description

About the Role

Our client, WhatJobs Direct, is seeking a dynamic and experienced Delivery Team Lead to join their operations in Klerksdorp, North West . This hybrid role involves hands‑on leadership of the delivery team, alongside administrative and strategic planning duties conducted remotely or from the office. You will be responsible for overseeing daily delivery operations, ensuring efficiency, safety, and customer satisfaction. The ideal candidate possesses strong leadership qualities, excellent communication skills, and a deep understanding of logistics and route optimization within the Klerksdorp region. You will motivate and guide your team of drivers, manage schedules, and troubleshoot operational challenges. This is an excellent opportunity for an individual looking to advance their career in logistics management with a flexible work arrangement. We are committed to fostering a supportive and productive work environment where your contributions are valued. You will be expected to maintain a balance between direct team supervision and strategic planning, ensuring both immediate operational needs and long‑term goals are met. Your role is crucial in maintaining our client's reputation for reliable and timely deliveries.

Key Responsibilities

• Lead, train, and mentor a team of delivery drivers, fostering a positive and productive work environment.
• Oversee daily dispatch operations, ensuring efficient route planning and timely deliveries throughout the Klerksdorp area and beyond.
• Monitor driver performance, providing regular feedback, conducting performance reviews, and implementing corrective actions when necessary.
• Ensure compliance with all traffic laws, safety regulations, and company policies by the delivery team.
• Manage driver schedules, including assigning routes, managing time‑off requests, and ensuring adequate staffing levels.
• Conduct regular team meetings to communicate updates, address concerns, and reinforce best practices.
• Investigate and resolve customer complaints related to deliveries, ensuring timely and satisfactory resolutions.
• Analyze delivery data to identify areas for improvement in efficiency, cost reduction, and service quality.
• Collaborate with management on strategic planning for the delivery department, including resource allocation and process enhancements.
• Perform administrative tasks, including reporting, record‑keeping, and managing delivery documentation, some of which may be handled remotely.