Remote Dispatch and Logistics Coordinator - National Operations

Placements24; United States; Remote; USD 18,000 - 33,000; Full time

Benefits offered by this job

Fully remote from South Africa

Competitive salary package

Medical aid contribution

Performance-based incentives

Access to modern logistics software

Job summary

Placements24 is seeking a Remote Dispatch and Logistics Coordinator to manage nationwide dispatch operations from a home office in South Africa. You will coordinate drivers, optimize routes, and serve as the main liaison between the dispatch team and clients, ensuring timely deliveries and clear communication.

The ideal candidate excels in a dynamic remote environment, with strong organizational skills and a proactive attitude. Proficiency with fleet software and GPS tracking is essential.

Qualifications

• Proven experience in logistics coordination or dispatch, preferably remote.
• Strong understanding of transportation logistics, route planning, and scheduling.
• Proficiency with dispatch and fleet management software and GPS tracking.

Responsibilities

• Coordinate and manage daily dispatch operations for a fleet across regions.
• Communicate with drivers to assign loads, provide route instructions, and monitor progress.
• Optimize routes and schedules to maximize efficiency and minimize transit times and fuel costs.
• Serve as primary contact for drivers, address queries, and resolve issues in real-time.
• Maintain records of dispatches, deliveries, and driver activities in logistics software.
• Update clients on shipment status, delays, and confirmations.
• Monitor driver performance and adherence to schedules for improvements.
• Collaborate with customer service and warehousing for smooth operations.

Skills

Logistics coordination

Route planning

Driver liaison

Multi-tasking

Remote communication

Education

Matric/Equivalent

Logistics or Supply Chain education nice-to-have

Tools

Dispatch software

Fleet management software

GPS tracking systems

WhatsApp/Email/Zello

Job description

About the Role

Our client is a rapidly expanding national logistics company looking for an organized and proactive Remote Dispatch and Logistics Coordinator to manage our operations from anywhere in South Africa. This role is crucial for ensuring the seamless movement of goods across the country. You will be responsible for coordinating drivers, optimizing delivery routes, managing communication between the dispatch team and clients, and troubleshooting any logistical challenges that arise. This is a fully remote position, requiring strong self-management skills and excellent communication abilities. You will be the central point of contact for a diverse team of drivers and a key liaison for our valued clients, ensuring timely and efficient deliveries nationwide. The ideal candidate thrives in a dynamic, fast-paced, remote environment and possesses a keen eye for detail.

Key Responsibilities

• Coordinate and manage daily dispatch operations for a fleet of vehicles across various regions.
• Effectively communicate with drivers via digital platforms to assign loads, provide route instructions, and monitor progress.
• Optimize delivery routes and schedules to maximize efficiency and minimize transit times and fuel costs.
• Act as the primary point of contact for drivers, addressing queries, providing support, and resolving operational issues in real-time.
• Maintain accurate records of all dispatches, deliveries, and driver activities using our logistics management software.
• Communicate proactively with clients regarding shipment status, potential delays, and delivery confirmations.
• Monitor driver performance and adherence to schedules, identifying areas for improvement.
• Manage and update dispatch boards and tracking systems to ensure real-time visibility of the fleet.
• Collaborate with other departments, such as customer service and warehousing, to ensure smooth operations.
• Respond to urgent requests and adapt dispatch plans as needed to accommodate unforeseen circumstances.

Requirements

• Proven experience in logistics coordination, dispatch, or a similar operational role, preferably in a remote setting.
• Excellent understanding of transportation logistics, route planning, and scheduling.
• Proficiency with dispatch and fleet management software, GPS tracking systems, and communication tools (e.g., Zello, WhatsApp, email).
• Strong organizational and multitasking skills, with the ability to manage multiple operations simultaneously.
• Exceptional communication and interpersonal skills, with the ability to build rapport with drivers and clients remotely.
• High level of self-discipline and motivation, with a proven ability to work independently and manage time effectively in a remote work environment.
• Problem-solving skills and the ability to remain calm and efficient under pressure.
• A stable internet connection and a dedicated home office setup.
• Matriculation certificate or equivalent; further education in logistics or supply chain is a plus.

Benefits

• Opportunity to work fully remotely from anywhere in South Africa.
• Competitive salary package.
• Contribution to medical aid.
• Performance-based incentives.
• Access to modern logistics software and tools.
• Professional development opportunities in a growing national company.
• Be part of a dynamic and supportive virtual team.