Hybrid Delivery Team Lead | Logistics & Route Optimization

Placements24; United States; Hybrid; USD 33,000 - 51,000; Full time

Job summary

WhatJobs Direct is seeking a dynamic Delivery Team Lead to oversee operations in Klerksdorp, North West. This hybrid role combines hands-on leadership of drivers with administrative and strategic planning conducted remotely or from the office.

You will guide the delivery team, optimize routes, ensure safety and on-time performance, and collaborate with management on process improvements to support reliable service across the region.

Responsibilities

• Lead, train, and mentor a team of delivery drivers, fostering a positive and productive work environment.
• Oversee daily dispatch operations, ensuring efficient route planning and timely deliveries throughout the Klerksdorp area and beyond.
• Monitor driver performance, providing regular feedback, conducting performance reviews, and implementing corrective actions when necessary.
• Ensure compliance with all traffic laws, safety regulations, and company policies by the delivery team.
• Manage driver schedules, including assigning routes, managing time-off requests, and ensuring adequate staffing levels.
• Conduct regular team meetings to communicate updates, address concerns, and reinforce best practices.
• Investigate and resolve customer complaints related to deliveries, ensuring timely and satisfactory resolutions.
• Analyze delivery data to identify areas for improvement in efficiency, cost reduction, and service quality.
• Collaborate with management on strategic planning for the delivery department, including resource allocation and process enhancements.
• Perform administrative tasks, including reporting, record-keeping, and managing delivery documentation, some of which may be handled remotely.

Job description

WhatJobs Direct is seeking a dynamic Delivery Team Lead to oversee operations in Klerksdorp, North West. This hybrid role combines hands-on leadership of drivers with administrative and strategic planning conducted remotely or from the office.

You will guide the delivery team, optimize routes, ensure safety and on-time performance, and collaborate with management on process improvements to support reliable service across the region.