Remote Logistics Coordinator (Virtual Dispatcher)

Placements24; Queenstown (MD); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote work arrangement

Bonuses based on performance

Retirement plan and benefits

Job summary

Placements24 is seeking a highly organized Remote Logistics Coordinator to manage dispatch operations from a virtual environment. You will oversee assignment and tracking of delivery vehicles, optimize routes, and maintain clear communication with drivers, clients, and operations teams.

The role emphasizes problem-solving, multitasking, and a solid understanding of transport logistics and dispatch software in a fully remote setting.

Qualifications

• Experience in logistics/dispatch, preferably remote.
• Strong communication and problem-solving abilities.
• Excellent organizational and multitasking skills.

Responsibilities

• Remotely manage and coordinate dispatch of a fleet across territories.
• Use dispatch software to monitor driver progress and track vehicle locations in real time.
• Assign routes based on efficiency, priority, and capacity.
• Communicate with drivers via phone, radio, or messaging for updates and support.
• Serve as primary contact for clients regarding delivery status and issues.
• Identify delays and implement contingency plans as needed.
• Maintain accurate electronic records of dispatched orders and incidents.
• Collaborate with warehouse/operations managers to ensure smooth flow of goods.
• Analyze route performance for optimization and cost savings.
• Ensure compliance with company policies, safety regulations, and SLAs.

Skills

Route optimization

Communication

Multitasking

Time management

Remote work

Tools

Dispatch software

Fleet management systems

Job description

About the Role

Our client, a leading national logistics and fulfillment network, is seeking a highly organized and proactive Remote Logistics Coordinator to manage dispatch operations from a virtual environment. This pivotal role involves overseeing the assignment and tracking of delivery vehicles, optimizing routes, and ensuring seamless communication between drivers, clients, and the operational management team, all conducted remotely. The ideal candidate possesses exceptional communication, problem-solving, and multitasking abilities, coupled with a strong understanding of transport logistics and dispatch software. This position offers the unique advantage of working from home, providing flexibility while maintaining critical operational oversight. We are looking for a dedicated professional who can thrive in a fast-paced, virtual setting and contribute to the efficiency and reliability of our nationwide delivery services. This role requires a self-starter who can manage their time effectively and maintain a high level of productivity in a remote work setup, supporting our operations across various regions, including Queenstown and beyond.

Key Responsibilities

• Remotely manage and coordinate the dispatch of a fleet of delivery vehicles across designated territories.
• Utilize dispatch software and tracking systems to monitor driver progress, delivery times, and vehicle locations in real-time.
• Assign routes and delivery tasks to drivers based on efficiency, priority, and vehicle capacity.
• Communicate effectively with drivers via phone, radio, or messaging platforms to provide instructions, updates, and support.
• Act as a primary point of contact for clients regarding delivery status inquiries and issue resolution.
• Proactively identify and address potential delays or disruptions, implementing contingency plans as needed.
• Maintain accurate electronic records of all dispatched orders, delivery confirmations, and operational incidents.
• Collaborate with warehouse and operations managers to ensure smooth flow of goods from pickup to delivery.
• Analyze route performance and identify opportunities for optimization and cost savings.
• Ensure compliance with all company policies, safety regulations, and service level agreements.

Requirements

• Proven experience in logistics, dispatch, or transportation coordination, preferably within a remote or virtual capacity.
• Excellent understanding of dispatch software, route planning tools, and fleet management systems.
• Strong proficiency in communication technologies, including mobile communication and office software suites.
• Exceptional organizational and multitasking skills, with the ability to prioritize effectively.
• Demonstrated problem-solving abilities and a calm demeanor under pressure.
• Self-motivated and disciplined, with a strong work ethic suitable for remote work.
• Excellent verbal and written communication skills in English.
• Ability to work independently and as part of a remote team.
• A stable internet connection and a dedicated, quiet workspace at home.
• Must possess a valid South African ID or work permit.
• Familiarity with various vehicle types and delivery constraints is a plus.

Benefits

• Fully remote work arrangement, offering significant flexibility and work-life balance.
• Competitive annual salary commensurate with experience.
• Opportunity to work with a leading, innovative logistics company.
• Access to advanced dispatch and tracking technology.
• Professional development and training in remote logistics management.
• Stable, full-time employment with a reputable organization.
• Performance-based bonuses.
• Supportive virtual team environment.
• Contribution to retirement fund and medical aid options.
• Enhanced autonomy and responsibility in operational decision-making.