Delivery Station Customer Care Champion

Amazon; Stratford (CT); On-site; USD 25,000 - 34,000; Full time

Job summary

Amazon Delivery Station Customer Service Associate, DSL is based at a Stratford, CT delivery station. You will provide in-person and remote support to ensure on-time deliveries, guiding customers and coordinating with warehouse teams for issue resolution.

The role emphasizes empathy, clear communication, and the ability to manage expectations. Requires high school or equivalent and experience in customer service; familiarity with Microsoft Office is a plus.

Qualifications

• High school or equivalent
• Experience in Customer Service
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)
• Experience prioritizing and managing time effectively in dynamic environments

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Customer service

English communication

Time management

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Outlook

Word

Excel

Computer and web tools

Job description

Amazon Delivery Station Customer Service Associate, DSL is based at a Stratford, CT delivery station. You will provide in-person and remote support to ensure on-time deliveries, guiding customers and coordinating with warehouse teams for issue resolution.

The role emphasizes empathy, clear communication, and the ability to manage expectations. Requires high school or equivalent and experience in customer service; familiarity with Microsoft Office is a plus.