Delivery Station Customer Support Specialist

Amazon; Granite City (IL); On-site; USD 26,000 - 36,000; Full time

Job summary

Delivery Station Customer Service Associate, DSL at Amazon in Granite City, IL. You will provide in-station real-time, hands-on support to ensure customers receive their packages on time and connect customers with experts for accurate information.

This role requires standing, lifting up to 49 pounds, and a full-time schedule. You will communicate with customers via in-person, phone, and email, uphold our values, and help resolve issues to deliver a great customer experience.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service is required.
• Proficient with computers and Microsoft Office apps.
• Able to prioritize and manage time in dynamic environments.

Responsibilities

• Communicating with customers directly in-person, by phone, and via email.
• Empathizing with and prioritizing customer needs.
• Resolving issues and setting appropriate expectations with customers.
• Consistently providing accurate written responses to inquiries.
• Working a full-time schedule of 40+ hours per week.
• Carrying, lifting, and standing for long shifts as needed.

Skills

Customer service

Time management

Communication

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

SharePoint

Job description

Delivery Station Customer Service Associate, DSL at Amazon in Granite City, IL. You will provide in-station real-time, hands-on support to ensure customers receive their packages on time and connect customers with experts for accurate information.

This role requires standing, lifting up to 49 pounds, and a full-time schedule. You will communicate with customers via in-person, phone, and email, uphold our values, and help resolve issues to deliver a great customer experience.