Delivery Station Customer Service Associate, SDS

Teamblind, Inc.; Indianapolis (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Indianapolis to support in-station, real-time customer issue resolution and ensure timely delivery expectations are met. You will interact with customers in person and via phone/email to provide accurate information and friendly, helpful service.

You will apply empathy, uphold our values, resolve issues, and communicate clearly. The role requires quick, principled decision making and a full-time schedule to keep customers smiling

Qualifications

• Excellent verbal and written communication abilities.
• Ability to empathize and prioritize customer needs.
• Willingness to work a full-time schedule.

Responsibilities

• Communicate with customers directly in-person, by phone and email.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Understand and respond to issues customers present.
• Compose grammatically correct, concise written responses.
• Make quick, well-reasoned decisions on behalf of the customer.
• Work a flexible Full-Time (40+ hours per week) schedule.

Skills

Customer service

Communication skills

Empathy

Problem solving

Job description

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We're making history and the good news is that we've only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.

Key job responsibilities

As a Delivery Station Customer Service Associate, you will be responsible for:

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Performing The Following Tasks, With Or Without Reasonable Accommodation

• Carry, lift, push and pull up to 49 pounds
• Frequently push, pull, squat, bend and reach
• Stand and walk during shifts l