Delivery Quality Program Manager - Grocery Ops

Amazon Inc.; Seattle (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC in Seattle is seeking a Program Manager, Delivery Quality for NA Grocery Delivery. You will own upstream operations metrics, bridge station operations and last mile delivery, and drive improvements across the end-to-end delivery pipeline.

Responsibilities include defining the metrics framework, building dashboards, partnering with cross-functional teams, and delivering end-to-end initiatives to improve timeliness and order quality.

Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related field.
• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel (Pivot Tables, VLookup) and SQL proficiency.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Define and maintain the metrics framework that connects upstream process performance to NA Grocery delivery outcomes.
• Serve as the delivery team's single-threaded POC for upstream operations partners and drive alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and risks.
• Drive deliverables end-to-end — from scoping and design through execution and performance tracking.

Skills

Program management

Process improvement

Data-driven decision making

Cross-functional collaboration

Education

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Tools

SQL

Advanced Excel

Job description

Amazon.com Services LLC in Seattle is seeking a Program Manager, Delivery Quality for NA Grocery Delivery. You will own upstream operations metrics, bridge station operations and last mile delivery, and drive improvements across the end-to-end delivery pipeline.

Responsibilities include defining the metrics framework, building dashboards, partnering with cross-functional teams, and delivering end-to-end initiatives to improve timeliness and order quality.