Program Manager, Delivery Quality & Process Integration

Amazon Inc.; New York (NY); On-site; USD 82,000 - 143,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

PTO

401(k) plan

Job summary

Amazon's NA Grocery Delivery team is seeking a Program Manager II to own the SSD-G delivery process operations integration, bridging station operations, fulfillment, and last mile to optimize upstream workflows for timeliness and SLA compliance.

You will define KPIs, surface upstream gaps, and drive cross-functional solutions, creating dashboards and reports that provide visibility into process health and risk.

Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related field.
• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel skills (Pivot Tables, VLOOKUPs) and SQL experience.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Define and maintain the metrics framework that connects upstream process performance to SSD-G delivery outcomes.
• Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and elevate emerging risks.
• Drive deliverables end-to-end, from scoping and design through execution and sustained performance tracking.

Skills

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Analytical thinking

Education

Bachelor's degree in supply chain, business, finance or related field

Tools

Excel

SQL

Job description

Amazon's NA Grocery Delivery team is seeking a Program Manager II to own the SSD-G delivery process operations integration, bridging station operations, fulfillment, and last mile to optimize upstream workflows for timeliness and SLA compliance.

You will define KPIs, surface upstream gaps, and drive cross-functional solutions, creating dashboards and reports that provide visibility into process health and risk.