Strategic Program Manager, Grocery Delivery Ops

Amazon Inc.; Nashville (TN); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Job summary

Amazon's Rapid and Rural Logistics organization is seeking a results-driven Program Manager to optimize Amazon Grocery delivery across North America. You will manage cross-functional programs, analyze performance data, and drive scalable improvements that enhance delivery execution and customer experience.

You will collaborate with product, operations, engineering, and field teams to define scope, track KPIs, and communicate milestones.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).
• Experience with SQL.

Responsibilities

• Manage and prioritize complex, cross-functional program life-cycles that improve Amazon Grocery delivery execution across multiple stores in North America, driving results that impact operations and customer experience.
• Proactively identify operational improvement opportunities by analyzing performance data, diving deep into delivery trends, and defining scalable solutions that address systemic challenges across the logistics network.
• Collaborate tactically with product, operations, engineering, and field teams to align stakeholder needs, remove blockers, and deliver program milestones on time while managing dependencies and mitigating risks.
• Define program scope and objectives for new initiatives, establishing key performance indicators and tracking mechanisms to measure progress and quantify impact with data-driven insights.
• Communicate program status and strategic trade-offs clearly to stakeholders at all levels through business reviews, working documentation, and escalations when needed to accelerate decision-making and maintain alignment.

Skills

Program management

Process improvement

Data analysis

Cross-functional collaboration

Excel

SQL

Education

Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

Job description

Amazon's Rapid and Rural Logistics organization is seeking a results-driven Program Manager to optimize Amazon Grocery delivery across North America. You will manage cross-functional programs, analyze performance data, and drive scalable improvements that enhance delivery execution and customer experience.

You will collaborate with product, operations, engineering, and field teams to define scope, track KPIs, and communicate milestones.