Program Manager: Delivery Quality & Upstream Ops

Amazon; New York (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Healthcare benefits

PTO (Paid Time Off)

Parental leave

Job summary

Amazon is seeking a Program Manager for the NA Grocery Delivery SSD-G team in New York. You will serve as the central point of contact for upstream operations, bridging station operations, fulfillment, and last mile delivery to optimize delivery timeliness and quality.

You will own KPI identification across the end-to-end delivery pipeline, surface gaps causing downstream defects, and drive solutions to improve alignment and SLA compliance with partner teams.

Qualifications

• Own SSD-G delivery process operations integration and drive accountability for upstream metrics.
• Define and maintain a metrics framework that connects upstream process performance to SSD-G delivery outcomes.
• Collaborate cross-functionally with station operations, fulfillment, and last mile teams to optimize upstream workflows.

Responsibilities

• Define and maintain the metrics framework that connects upstream process performance to SSD-G delivery outcomes.
• Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and escalates emerging risks.
• Drive deliverables end-to-end, from scoping and design through execution and sustained performance tracking.

Job description

Amazon is seeking a Program Manager for the NA Grocery Delivery SSD-G team in New York. You will serve as the central point of contact for upstream operations, bridging station operations, fulfillment, and last mile delivery to optimize delivery timeliness and quality.

You will own KPI identification across the end-to-end delivery pipeline, surface gaps causing downstream defects, and drive solutions to improve alignment and SLA compliance with partner teams.