Program Manager: Delivery Quality & Upstream Ops

Amazon Inc.; New York (NY); On-site; USD 82,000 - 143,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) Plan

Paid Time Off

RSU eligibility

Job summary

Amazon.com Services LLC is seeking a Program Manager II for Delivery Quality & Process Integration in NY. The role focuses on bridging upstream operations with SSD-G delivery outcomes, owning the delivery process integration, and tracking KPIs across the end-to-end delivery pipeline.

You will collaborate with station operations, fulfillment, and last-mile teams to optimize upstream workflows, address delivery defects, and ensure SLA compliance, while surfacing gaps and driving data-driven

Qualifications

• 3+ years of program or project management experience.
• 3+ years defining and implementing process-improvement initiatives using data and metrics.
• Experience with Excel pivot tables, VLOOKUP, and SQL to analyze data and drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• Bachelor's degree in a relevant field.

Responsibilities

• Define and maintain the metrics framework that connects upstream process performance to SSD-G delivery outcomes.
• Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and elevate emerging risks.
• Drive deliverables end-to-end, from scoping and design through execution and sustained performance tracking.

Skills

Program management

Process improvement

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Education

Bachelor's degree

Tools

Excel

SQL

VLOOKUP

Job description

Amazon.com Services LLC is seeking a Program Manager II for Delivery Quality & Process Integration in NY. The role focuses on bridging upstream operations with SSD-G delivery outcomes, owning the delivery process integration, and tracking KPIs across the end-to-end delivery pipeline.

You will collaborate with station operations, fulfillment, and last-mile teams to optimize upstream workflows, address delivery defects, and ensure SLA compliance, while surfacing gaps and driving data-driven