Program Manager I: Grocery Delivery Ops, North America

Amazon; New York (NY); On-site; USD 80,000 - 97,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401(k) Plan

Paid Time Off

Job summary

Amazon, Seattle WA, is hiring a Program Manager within the Rapid and Rural Logistics organization to own end-to-end programs for grocery delivery across North America. You will work from customer needs, analyze data, and lead cross-functional teams to scale innovative solutions that improve delivery speed, reliability, and reach.

The role emphasizes data-driven problem solving, stakeholder management, and delivering measurable impact across multiple stores and regions.

Qualifications

• 2+ years of program or project management experience.
• 3+ years of advanced Microsoft Word and Excel experience.
• Bachelor's degree in relevant field.
• Experience with SQL.
• Experience working in an analytical environment with cross-functional teams.
• Knowledge of Excel at an intermediate level (pivot tables & charts, lookups, nested IFs, data cleansing, array formulas).

Responsibilities

• Manage and prioritize complex, cross-functional program life-cycles that improve Amazon Grocery delivery execution across multiple stores in North America, driving results that impact operations and customer experience
• Proactively identify operational improvement opportunities by analyzing performance data, diving deep into delivery trends, and defining scalable solutions that address systemic challenges across the logistics network
• Collaborate with product, operations, engineering, and field teams to align stakeholder needs, remove blockers, and deliver program milestones on time while managing dependencies and mitigating risks
• Define program scope and objectives for new initiatives, establishing KPIs and tracking mechanisms to measure progress and quantify impact with data-driven insights
• Communicate program status and strategic trade-offs clearly to stakeholders at all levels through business reviews, working documentation, and escalations when needed to accelerate decision-making and maintain alignment

Skills

Program management

Advanced Excel

Education

Bachelor's degree in relevant field

Tools

SQL

Job description

Amazon, Seattle WA, is hiring a Program Manager within the Rapid and Rural Logistics organization to own end-to-end programs for grocery delivery across North America. You will work from customer needs, analyze data, and lead cross-functional teams to scale innovative solutions that improve delivery speed, reliability, and reach.

The role emphasizes data-driven problem solving, stakeholder management, and delivering measurable impact across multiple stores and regions.