Program Manager II, Upstream Ops & Delivery Analytics

Amazon; Bellevue (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid Time Off

Job summary

Amazon's NA Grocery Delivery team seeks a Program Manager to serve as the central point of contact for upstream operations, bridging station operations, fulfillment, and last mile delivery to optimize workflows for timeliness and SLA compliance.

You will define metrics, be the single-threaded POC for partners, build dashboards, and drive end-to-end initiatives with strong data-driven impact.

Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Knowledge of Excel (Pivot Tables, VLookup) at an advanced level and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Define and maintain the metrics framework that connects upstream process performance to SSD-G delivery outcomes.
• Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and escalate emerging risks.
• Drive deliverables end-to-end, from scoping and design through execution and sustained performance tracking.

Job description

Amazon's NA Grocery Delivery team seeks a Program Manager to serve as the central point of contact for upstream operations, bridging station operations, fulfillment, and last mile delivery to optimize workflows for timeliness and SLA compliance.

You will define metrics, be the single-threaded POC for partners, build dashboards, and drive end-to-end initiatives with strong data-driven impact.