Program Manager II - NA Grocery Delivery Ops & Analytics

Amazon Inc.; Nashville (TN); On-site; USD 67,000 - 117,000; Full time

Job summary

Amazon.com Services LLC in Nashville, TN is seeking a Program Manager for NA Grocery Delivery to own upstream operations integration and drive KPI-based improvements across the delivery pipeline. You will bridge station operations, fulfillment, and last-mile delivery, ensuring timely, high-quality orders and strict SLA adherence.

You will define metrics, partner with tech and business teams, build dashboards, and oversee end-to-end deliverables from scoping to execution, with a focus on reducing

Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Responsibilities

• Define and maintain the metrics framework that connects upstream process performance to NA Grocery delivery outcomes.
• Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and escalated emerging risks.
• Drive deliverables end-to-end, from scoping and design through execution and sustained performance tracking.

Skills

Cross-functional collaboration

Data-driven decision making

Process improvement

Stakeholder management

Education

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Tools

Excel (Pivot Tables, VLookups)

SQL

Job description

Amazon.com Services LLC in Nashville, TN is seeking a Program Manager for NA Grocery Delivery to own upstream operations integration and drive KPI-based improvements across the delivery pipeline. You will bridge station operations, fulfillment, and last-mile delivery, ensuring timely, high-quality orders and strict SLA adherence.

You will define metrics, partner with tech and business teams, build dashboards, and oversee end-to-end deliverables from scoping to execution, with a focus on reducing