Delivery Operations Support Specialist

KellyOCG; San Francisco (CA); On-site; USD 39,000 - 52,000; Full time

Job summary

KellyOCG is seeking a Customer Support Representative II in San Francisco to provide operational and customer support for a growing meal delivery program and emerging categories. You will interact with customers, merchants, and partners while contributing to quality management and process improvements.

The role involves learning internal tools, supporting pilots, and helping resolve fulfillment issues. Strong attention to detail and the ability to adapt to changing priorities are essential.

Qualifications

• Strong attention to detail.
• Ability to adapt effectively to changing contexts and priorities.
• Experience using Slack and customer support tools like Zendesk or Salesforce.
• Experience in last-mile logistics, delivery operations, or delivery-focused customer service.

Responsibilities

• Provide customer, merchant, and delivery-partner support.
• Monitor and support daily operational quality.
• Follow and provide feedback on standard operating procedures.
• Learn and effectively use internal tools and support systems.
• Identify fulfillment issues before they become widespread or persistent.
• Document customer and operational issues accurately.
• Collaborate with internal teams to resolve escalated or recurring problems.
• Support the launch, testing, and refinement of new pilot initiatives.
• Adapting to changing priorities, processes, and business requirements.

Skills

Attention to detail

Adaptability

Customer service

Last-mile logistics

Tools

Slack

Zendesk

Salesforce

SQL

Job description

KellyOCG is seeking a Customer Support Representative II in San Francisco to provide operational and customer support for a growing meal delivery program and emerging categories. You will interact with customers, merchants, and partners while contributing to quality management and process improvements.

The role involves learning internal tools, supporting pilots, and helping resolve fulfillment issues. Strong attention to detail and the ability to adapt to changing priorities are essential.