Delivery Support Specialist | CSR & Dispatch

Pulse Final Mile LLC

Tracy (CA)

On-site

USD 25,000 - 33,000

Full time

7 days ago

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Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Pulse Final Mile in California is seeking a Customer Service Representative to support home delivery services for key clients and local operations. This fast-paced role requires dispatching delivery teams, building positive customer relationships, and driving operational efficiency while supporting our clients’ customers.

The role is full-time, non-exempt, on-site with benefits including 401(k), health, dental, vision, and PTO.

Qualifications

1+ years of customer service experience.
Experience with Microsoft Office (Excel and Outlook preferred).
Excellent communication skills.
Schedule flexibility.
Positive attitude.

Responsibilities

Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and Pulse representatives.
Provide on-site warehouse support daily to ensure carrier teams adhere to client SOW procedures.
Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards and operating procedures.
Ensure compliance with specified contract metrics and terms.
Maintain high standards for all operational activities.
Support contract drivers and customers daily.
Monitor routes and provide updates related to delivery orders and escalations.
Handle inbound and outbound calls throughout the scheduled shift.
Conduct truck check-in and loadout throughout the week.
Update various reports and trackers.
Conduct inventory audits or dock checks.
Provide world-class customer service.