Operations Specialist – NYC Fulfillment & Partner Support

CloudKitchens; New York (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid vacation

8 paid holidays

Job summary

CloudKitchens in New York, NY is seeking an Operations Specialist for the Times Square location. You will manage daily facility operations by processing orders, coordinating delivery pickups, and resolving issues, ensuring partners, customers, and drivers are served efficiently.

You will train and coach team members, maintain a clean, compliant facility, and support administrative tasks while adapting to fast-changing conditions in a high-volume kitchen environment.

Responsibilities

• Transport orders from kitchens to the facility's central processing area – may involve stairs.
• Process orders and prepare them for delivery partner pickup.
• Identify and troubleshoot operational issues promptly.
• Take ownership of issues and coordinate with partners, employees, and third parties to resolve them.
• Support daily administrative tasks, including sorting packages and deliveries, maintaining inventories, and monitoring emails and messages.
• Respond promptly to restaurant partners' questions and concerns.
• Train and coach team members to ensure consistent procedures.
• Maintain a clean facility and conduct health-code compliance checks.

Skills

Order processing

Team coaching

Multilingual (plus)

Job description

CloudKitchens in New York, NY is seeking an Operations Specialist for the Times Square location. You will manage daily facility operations by processing orders, coordinating delivery pickups, and resolving issues, ensuring partners, customers, and drivers are served efficiently.

You will train and coach team members, maintain a clean, compliant facility, and support administrative tasks while adapting to fast-changing conditions in a high-volume kitchen environment.