Delivery Operations & Customer Support Specialist

Curri; Ventura (CA); Remote; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Equity compensation

Job summary

A dynamic logistics start-up is seeking a Service Operations Representative to enhance customer operations. This role involves facilitating deliveries, providing exceptional support to customers and drivers, and communicating effectively to ensure logistics run smoothly. Perfect for someone with strong critical thinking and customer service skills, you will have the opportunity to make a significant impact in a fast-paced environment. The position offers competitive salary and benefits, including health, dental, vision, and 401K.

Qualifications

• Fun personality with a positive attitude.
• Eagerness to learn and contribute.
• Strong critical thinking and problem solving acumen.

Responsibilities

• Facilitate deliveries from booking to drop-off.
• Provide best-in-class support via chat and phone.
• Communicate with contacts to ensure successful deliveries.
• Optimize logistics by providing operational feedback.

Skills

Customer service skills

Critical thinking

Communication skills

Problem solving

G-Suite proficiency

Job description

A dynamic logistics start-up is seeking a Service Operations Representative to enhance customer operations. This role involves facilitating deliveries, providing exceptional support to customers and drivers, and communicating effectively to ensure logistics run smoothly. Perfect for someone with strong critical thinking and customer service skills, you will have the opportunity to make a significant impact in a fast-paced environment. The position offers competitive salary and benefits, including health, dental, vision, and 401K.