Delivery Operations Manager

T.J. Sheehan; Town of Westmoreland (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

The Sheehan Family Companies in New York seeks a delivery department manager to help maximize safety, efficiency and customer service through effective supervision of DOT compliance, staffing, and dispatch operations.

You will oversee daily vehicle dispatch, schedules, driver performance, payroll hours, and incident reporting, while maintaining DOT files and handling customer issues to protect service quality.

Qualifications

• Associate or Bachelors in related major preferred.
• Excellent written and oral communication.
• Strong computer knowledge, especially Excel and Word.
• Previous transportation / delivery dispatch experience preferred.
• Managerial Experience with excellent decision making ability.
• Ability and willingness to work independently.

Responsibilities

• Ensure compliance of all DOT regulations.
• Ensure Delivery Department is appropriately staffed at all times.
• Monitor terminal time and review MobileCast daily with drivers.
• Oversee PM Dispatch.
• Be the backup for AM and PM Dispatch.
• Be the backup for routers.
• Daily dispatch of vehicle, drivers and equipment.
• Formulate and maintain delivery schedules and route.
• Conduct regular checks on delivery drivers.
• Track and maintain employee hours for payroll.
• Maintain DOT Files.
• Conduct regular performance evaluations of delivery personnel.
• Distribute Mobilecast equipped phone units accordingly to drivers during dispatch.
• Distribute route books and documentation to drivers during dispatch.
• Ensure every order scheduled for delivery is set up for dispatch and delivered on time.
• Handle and track driver phone calls regarding customer issues.
• Ensure timely filing of any and all insurance or accident reports.
• Resolve customer complaints.
• Other duties as assigned.

Skills

Communication

Independent work

Decision making

Leadership

Dispatch Experience

Education

Associate or Bachelors in related major

Tools

Excel

Word

Job description

The Sheehan Family Companies in New York seeks a delivery department manager to help maximize safety, efficiency and customer service through effective supervision of DOT compliance, staffing, and dispatch operations.

You will oversee daily vehicle dispatch, schedules, driver performance, payroll hours, and incident reporting, while maintaining DOT files and handling customer issues to protect service quality.