Delivery Operations & Logistics Lead (NY)

HungryPanda Ltd 熊猫外卖; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

HungryPanda Ltd 熊猫外卖 in New York, NY is seeking a Delivery Operations Associate to support the daily delivery team, optimize routes, and improve customer satisfaction.

You will recruit, train, and guide delivery personnel, monitor the delivery process, and coordinate with Marketing and Business Development to implement strategies.

The role requires strong communication, adaptability, bilingual Chinese/English, and the ability to commute to NY offices on a rotating basis.

Qualifications

• Strong communication and coordination skills.
• Excellent adaptability to respond to emergencies.
• Fluent in Chinese and English (spoken and written).
• Ability to work under pressure with professionalism.
• Willingness to commute to NY offices on a rotating basis.

Responsibilities

• Support daily operations of the delivery team.
• Help recruit, train, and guide delivery personnel.
• Monitor delivery processes and resolve driver issues.
• Collaborate with Marketing and BD to improve customer satisfaction.
• Analyze backend data to optimize delivery strategies.
• Track metrics such as efficiency and fulfillment rate; propose improvements.

Skills

Communication

Adaptability

Language Proficiency

Stress Tolerance

Commuting to NY

Job description

HungryPanda Ltd 熊猫外卖 in New York, NY is seeking a Delivery Operations Associate to support the daily delivery team, optimize routes, and improve customer satisfaction.

You will recruit, train, and guide delivery personnel, monitor the delivery process, and coordinate with Marketing and Business Development to implement strategies.

The role requires strong communication, adaptability, bilingual Chinese/English, and the ability to commute to NY offices on a rotating basis.