Data-Driven Delivery Operations Analyst

HungryPanda Ltd 熊猫外卖; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

HungryPanda Ltd 熊猫外卖 in New York is hiring a Delivery Operations Associate to improve delivery performance through data analysis and hands-on execution. You will focus on reducing costs, boosting order fulfillment, and maintaining a positive customer experience while minimizing delivery incidents and compensation.

This is an individual contributor role; you will resolve courier issues, drive retention and reactivation initiatives, and develop, execute, and review operational improvement plans.

Qualifications

• > Proficient Excel and basic SQL to retrieve, clean, and analyze data.
• > Strong analytical and problem-solving abilities; identify root causes.
• > Excellent execution and follow-through with clear actions.
• > Fluent in Mandarin Chinese and English for clear communication.
• > Adaptable with the ability to manage changing priorities.
• > Basic understanding of delivery operations and courier incentives.
• > Ability to use AI tools to support daily work and assess outputs.

Responsibilities

• Monitor delivery costs, fulfillment rates, delivery times, and compensation rates to identify gaps.
• Develop and implement strategies to improve cost, efficiency, and service quality with measurable results.
• Investigate delays, cancellations, and anomalies to improve reliability and reduce related compensation.
• Resolve courier issues through effective communication and timely follow-up.
• Execute retention and reactivation initiatives and track engagement.
• Use Excel and SQL to extract, clean, and analyze operational data; prepare performance summaries.
• Collaborate with cross-functional teams to address issues and communicate needs clearly.

Skills

Excel

SQL basics

Problem solving

Bilingual comms

Data analysis

Adaptability

Delivery ops basics

Education

Analytics degree

Tools

Codex / AI tools

Job description

HungryPanda Ltd 熊猫外卖 in New York is hiring a Delivery Operations Associate to improve delivery performance through data analysis and hands-on execution. You will focus on reducing costs, boosting order fulfillment, and maintaining a positive customer experience while minimizing delivery incidents and compensation.

This is an individual contributor role; you will resolve courier issues, drive retention and reactivation initiatives, and develop, execute, and review operational improvement plans.