Delivery/Logistics Operations - Mandarin Speaking

HungryPanda Ltd 熊猫外卖; New York (NY); Presencial; USD 50.000 - 80.000; Jornada completa

Descripción de la vacante

HungryPanda Ltd 熊猫外卖 in New York, NY is seeking a Delivery Operations Associate to support the daily delivery team, optimize routes, and improve customer satisfaction.

You will recruit, train, and guide delivery personnel, monitor the delivery process, and coordinate with Marketing and Business Development to implement strategies.

The role requires strong communication, adaptability, bilingual Chinese/English, and the ability to commute to NY offices on a rotating basis.

Formación

• Strong communication and coordination skills.
• Excellent adaptability to respond to emergencies.
• Fluent in Chinese and English (spoken and written).
• Ability to work under pressure with professionalism.
• Willingness to commute to NY offices on a rotating basis.

Responsabilidades

• Support daily operations of the delivery team.
• Help recruit, train, and guide delivery personnel.
• Monitor delivery processes and resolve driver issues.
• Collaborate with Marketing and BD to improve customer satisfaction.
• Analyze backend data to optimize delivery strategies.
• Track metrics such as efficiency and fulfillment rate; propose improvements.

Conocimientos

Communication

Adaptability

Language Proficiency

Stress Tolerance

Commuting to NY

Descripción del empleo

Founded in 2017, HungryPanda is currently the largest overseas Asian food delivery platform. Starting in Nottingham, U.K., HungryPanda has expanded to more than 80 cities in 10 countries: the U.K., France, Italy, the U.S., Canada, Australia, New Zealand, Japan, South Korea and Singapore. Currently, HungryPanda works with over 80,000 riders, 100,000 merchants and serves over 6 million users worldwide.

Main Objective:

Support the daily operations of the delivery team, optimize delivery processes, improve delivery efficiency, and ensure customer satisfaction.

Key Responsibilities:

Team Support

• Assist in the recruitment, training, and software guidance of delivery personnel to ensure efficient team operations
• Monitor the delivery process, assist in resolving issues faced by drivers, and ensure the successful completion of delivery tasks
• Ensure sufficient regional delivery capacity, assist in responding to emergencies, and maintain the stability of delivery services

Communication & Coordination

• Maintain effective communication with drivers, promptly convey company policies, delivery requirements, and incentive schemes
• Collaborate with the Marketing and Business Development departments to support the execution of strategies aimed at increasing customer satisfaction
• Assist in handling emergencies to ensure timely resolution of issues

Data Analysis & Optimization

• Use backend system data analysis to assist in optimizing delivery strategies and improving team efficiency
• Track key metrics such as delivery efficiency, delivery costs, fulfillment rate, and rider material coverage, and propose improvement suggestions

Qualifications:

• Communication & Coordination Skills.Possess good communication and coordination skills, able to effectively communicate with drivers, internal teams, and external partners
• Adaptability. Have strong adaptability, able to quickly respond to emergencies and assist in problem-solving
• Language Proficiency. Fluent in both Chinese and English, able to communicate effectively in both written and spoken forms
• Stress Tolerance. Able to withstand work pressure, possess a high sense of responsibility and professionalism
• Commuting Requirements. Able to commute to NY office (Brooklyn, Manhattan, Queens) on a rotating basis