Remote Customer Success & Operations Specialist

Arsenault; San Jose (CA); Remote; USD 2,480,000 - 3,857,000; Full time

Benefits offered by this job

401K

Medical/health benefits options

Weekly pay

Direct deposit

Job summary

A prominent client service company seeks a Customer Service & Operations Representative to manage customer interactions and order fulfillment. Responsibilities include responding to calls and emails, troubleshooting issues, and maintaining communication with the fulfillment team. The ideal candidate possesses exceptional communication and multitasking skills, is detail-oriented, and has experience with customer service tools like Zendesk. This remote position offers competitive pay, benefits, and the opportunity to work in a dynamic team environment.

Qualifications

• Proficient in handling multiple email and chat interactions simultaneously.
• Ability to work autonomously and collaboratively.
• Experience in a high-volume customer service environment.

Responsibilities

• Respond to calls and emails with urgency and professionalism.
• Follow up on customer inquiries and resolve order-related issues.
• Maintain open communication with team and management.

Skills

Excellent listening and communication skills

Extremely detail oriented

Superior multitasking skills

Strong problem-solving skills

Experience using Zendesk

Experience working in a call center

Tools

Zendesk

Salesforce Order Management

Job description

A prominent client service company seeks a Customer Service & Operations Representative to manage customer interactions and order fulfillment. Responsibilities include responding to calls and emails, troubleshooting issues, and maintaining communication with the fulfillment team. The ideal candidate possesses exceptional communication and multitasking skills, is detail-oriented, and has experience with customer service tools like Zendesk. This remote position offers competitive pay, benefits, and the opportunity to work in a dynamic team environment.