Service Operations Specialist

Curri; Miami (FL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Equity compensation grant

Job summary

Curri is seeking a Service Operations Representative to join our Customer Operations Team. Your goal is to ensure every delivery Curri handles is a home run, in a fast-paced startup setting.

You will coordinate deliveries from booking to drop-off, provide top-notch support to customers and drivers, and share feedback to improve logistics. You will engage with pickup/drop-off contacts to ensure smooth deliveries and contribute to overall operational strategies, with growth opportunities in a

Qualifications

• Fun personality, positive attitude, eagerness to learn.
• Strong critical thinking and problem solving acumen.
• Excellent written and verbal communication skills.
• Top-notch customer service skills.
• Proficient in G-Suite (Google Docs, Google Sheets).

Responsibilities

• Coordinate deliveries from booking to drop-off and everything in between.
• Provide best-in-class support for customers and drivers via chat and phone.
• Communicate with pickup and drop-off contacts to ensure deliveries are completed smoothly.
• Provide operational feedback to identify pain points and optimize logistics.

Skills

Positive attitude

Critical thinking

Communication skills

Customer service

G-Suite proficient

Tools

Google Docs

Google Sheets

Job description

Curri is seeking a Service Operations Representative to join our Customer Operations Team. Your goal is to ensure every delivery Curri handles is a home run, in a fast-paced startup setting.

You will coordinate deliveries from booking to drop-off, provide top-notch support to customers and drivers, and share feedback to improve logistics. You will engage with pickup/drop-off contacts to ensure smooth deliveries and contribute to overall operational strategies, with growth opportunities in a